Had a very simple, smooth experience leasing a vehicle at Cole European recently. Special thanks to Ash Tawadros, who brought me through the process in a clear, straightforward manner. He is an asset to the dealership, and was very helpful in terms of educating me about the car, it's features, and the general lease conditions. Also props to the finance rep (forgot his name) who was likewise extremely professional and informative in terms of explaining the lease terms and conditions. Without hesitation I would highly recommend this dealership.
BIg thank you and five stars plus for sales person Ash Tawadros. He was informative but not pushy. Sincere and not phony. Patient and was enthusiastic about the product and clearly had passion for his work. I worked with him for about a week before pulling the trigger. We closed the deal about a half hour past closing time. It was my wife's birthday and it was a surprise for her. He offered to drive the car to the house and deliver the car with a bow on it. It was a cold rainy night ( 42 degrees) and windy. He spent two hours with her showing her all the features that a 2019 RR Sport has and programmed the computers to suit her needs. RR has a delivery specialist that will come and show you how to use the car but he wanted my wife to be able to immediately enjoy her birthday present. He left close to 10 PM ! That is over the top service. Oh, and he battled to get the best price for me ( I had shopped around ) on a 2019. I scored a lot of points thanks to Ash !!
My husband and I had the pleasure of working with Gillian when purchasing our new Range Rover Velar. She spoke with my husband over the phone while we were on vacation, so by the time we came into the dealership, all we had to do was test drive the car and sign all the papers. Gillian was very professional and patient with us and familiarized us with our car's features. We also had the pleasure of working with the encore specialist, Amy. She came to our house which I appreciated very much because other dealerships will have you go to them. Amy set up our garage opener right away and taught me how to properly and successfully use the parking assistance feature. She was very friendly and welcoming and answered all our questions and showed us extra features she thought were important since I'm an expectant mother. Extra points for all the baby tips she gave me as well! She let me know that I can keep in touch for any other car/baby questions. These two ladies made our first Land Rover purchase such a success, and we will definitely be coming back in the future! Thank you so much!
I spent a Saturday morning with Ash Tawadros at Cole European, purchasing my pre-owned Jaguar F-Type S. Ash was positive, informed, pleasant, friendly, helpful, patient...about everything you could ask for when dealing with a large purchase. He was on time and ready to help me get this car. I never felt rushed, and he explained everything in enough detail so that I had no questions when I left. He followed up with a call the next day, just to check in with me. I would highly recommend Cole European, and Ash in particular. It was the best car-buying experience I have ever had, and I thank Ash for making it happen!
just bought a brand new discovery and had an absolutely lovely experience! Jeffery was great! very helpful! had a few tweeks I wanted done to the car and he made that happen no prob. any questions we had during the process he was readily available. just all around great guy, kind, informative, professional. also just had an amazing at home info session with amy gammon today. so so helpful! learned a million awesome things my car does that I would have never known otherwise. had a question about folding/moving the seats so I could have one million kids pile in and out with ease, she and I were both confused about exactly why my car wasn't quite doing it the way I expected it to. well amy went back to the dealership, figured it out, called me right away, walked me through it, and voila! now I can do it no prob! all around great experience, loving my car so much and so nice to know if I have any questions or problems I have an awesome support system to help me 🙂
We just purchased a certified used 2018 Jaguar from Ash Tawadros at Cole European and are so happy with the whole experience and the new car! Ash is great, super knowledgeable, friendly and patient!! He had flexibility where he needed to to make the deal work and I really appreciate that from him! Also, just a little note....some people (like me) said "Oh I could never afford a Jaguar or a Land Rover"...but guess what??? You can! These are absolutely affordable models with so many extras you won't believe it! Thank you again Ash!
Peter Hua was a pleasure to work with. I am from SoCal so the initial interactions were by phone/email/text and he was very attentive to my needs. Not everyone will have this issue but when Apple CarPlay capability came out just few days before I purchased on 10/19/18, he was so instrumental in working with the service department to make sure it was functional on the 2017 RR I ultimately purchased. I appreciated his willingness to go the extra mile with me. Thanks also to Jeffrey Wang for the attention he showed me while at the dealership. He was very thorough and professional in his explanation of the car features. Loving the new ride!
Shopping for a new car with my wife. Stopped by here to look at the New Range Rover. Chancy helped us out today. Needless to say he was fantastic. He didn't give us the Used Car Salesman feeling. It was actually a pleasure shooting the shit with him and test driving the SUV. The wife wants to look at one other car before making a decision on what she wants. I am.sure we will be back. Great Customer Service is a big plus for us!
Peter Hua took amazing care of us and made the process as easy as can be. Best experience buying a car EVER! I was also able to haVe Amy come to me, at my convenience, to go over all the special items on my new vehicle. What a great offering by Cole. Thanks Peter and Amy!
Amy came out today and explained all the great things about my Jaeger!!!What a great service this is Amy was wonderful and very professional
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